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DELIVERY & RETURNS

PLEASE EXPECT DELAYS DURING THE COVID-19 OUTBREAKS. COURIERS CANNOT GUARANTEE ANY DELIVERY TIMES AT THIS MOMENT

Returns

Items cannot be returned.

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

Exchanges

Exchanges are not accepted.

Shipping Policy

Turnaround:

All orders are aimed to ship within 2 working days however it can take up to 10 working days. There may be a slight delay at busy times

Shipping Times:

Royal Mail 2nd Class: 3-5 working days

Royal Mail tracked 48: 2-3 working days and fully trackable

Please note these are estimated delivery times and are not guaranteed by Royal Mail. We pride ourselves in fast dispatch and professional service, however the shipping times is dependant on Royal Mail and couriers. Please allow even up to 7 working days (14 working days during covid) for arrival of parcel after dispatch before raising complaint.

shipping can also be delayed around busy periods like Christmas.

Carriers

We use the following carriers to deliver our orders:

Royal Mail 2nd Class

Royal Mail Tracked 48hr (fully trackable)

Order Tracking

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class mail will not have tracking numbers.

Shipping Rates

The rate charged for the shipping of your order is based on the price of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide to do so.

Postage & Packaging Prices

UK:

Royal Mail Tracked 48: £5.95 (fully trackable)

Royal Mail 2nd Class: £4.50

Orders over £75 are FREE (before discount & VAT)

Contraindications Vivace RF

  1. Pregnancy, breastfeeding

  2. History of keloids

  3. Immunosuppressants

  4. Photosensitising medications (break between the last dose and the treatment is a
    minimum 10 days)

  5. Herbs
    – St. John’s Wort
    – Calendula

  6. Active skin infection in the treated area (bacterial, viral or fungal)

  7. Cold sores (herpes)

  8. Cancer

  9. Collagenase

  10. Metal implants, pacemaker

  11. Allergy to metal

  12. Autoimmune disease
    – HIV
    – Lupus
    – Hepatitis

  13. Blood thinners

  14. Accutane (isotretinoin)

  15. Cortisone or steroid injections

  16. Cardiovascular disease, heart disease, heart attacks

  17. Epilepsy

  18. Dysesthesia

  19. Peripheral vascular disease

  20. Tuberculosis

  21. Thrombophlebitis and venous thrombosis (or their possible occurrence)

  22. Varicose veins

  23. Lymphatic system disease, Lymphangitis

  24. Rosacea

  25. Diabetes (Type 1)

  26. Enlarged or infected tonsils

  27. Creams or ointment with vitamin A, retinoids (e.g. Isotrexin, Differin, Zorac, Retin A),vitamin C and fruit acids (stop use two weeks before the treatment)

  28. Oral Retinoids treatment e.g. Roaccutane (stop use half a year before the first treatment)

  29. Hair removal with tweezing, waxing or epilator (stop use 7 days before treatment)

Contraindications IPL+RF

1. Pregnancy, breast-feeding, post-partum period

2. Cancer (ongoing chemotherapy or radiotherapy)

3. Hormonal treatment
– individual hormonal therapy
– infertility treatment
– thyroid disease treatment

4. Medication
– antibiotics (break between the last dose and the treatment is a minimum of 4 weeks)
– anticoagulants (blood thinners)
– aspirin
– retinoids (break between the last dose and the treatment is a minimum of 6 months)
– photosensitisers

5. Cosmetics with:
– retinol
– vitamins A, C and E
– fruit acids

6. Herbal Remedies (stop use a week before treatment)
– St John’s Wort, calendula
– herbal slimming teas
– herbal antidepressants

7. Tanning
– sun tanning
– sunbed (stop use 4 weeks before treatment)
– self – tanning creams (stop use 4 weeks before treatment)

8. Exfoliating products should be stopped a week before the procedure

9. Bleeding disorders

10. Untreated diabetes

11. History of keloids

12. Hypertension

13. Dermatological skin changes
– herpes
– inflammation
– nevus (moles, beauty marks etc)
– photodermatoses (skin sensitivity to the sun)
– eczemas
– hyperpigmentation
– psoriasis
– reticularis (mottled skin)
– vitiligo (relative contraindications)

14. Open wounds

15. Allergic skin reactions

16. Epilepsy (relative contraindication)

17. HIV

18. Pacemaker

19. Alcohol (24 hours before and after)

PRICE LIST VARILITE

LASER CLOSURE OF BLOOD VESSELS

Prices apply for a single treatment

Contraindications Varilite

  1. Pregnancy, breast-feeding, post-partum period

  2. Cancer (ongoing chemotherapy or radiotherapy)

  3. Hormonal treatment
    – individual hormonal therapy
    – infertility treatment
    – thyroid disease treatment

  4. Medication
    – antibiotics (break between the last dose and the treatment is a minimum of 4 weeks)
    – anticoagulants (blood thinners)
    – aspirin
    – retinoids (break between the last dose and the treatment is a minimum of 6 montha)
    – photosensitisers

  5. Cosmetics with:
    – retinol
    – vitamins A, C and E
    – fruit acids

  6. Herbal Remedies (stop use a week before treatment)
    – St John’s Wort, calendula
    – herbal slimming teas
    – herbal antidepressants

  7. Tanning
    – sun tanning
    – sun bed (stop use 4 weeks before treatment)
    – self – tanning creams (stop use 4 weeks before treatment)

  8. Exfoliating products should be stopped a week before the procedure

  9. Bleeding disorders

  10. Untreated diabetes

  11. History of keloids

  12. Hypertension

  13. Dermatological skin changes
    – herpes
    – inflammation
    – nevus (moles, beauty marks etc)
    – photodermatoses (skin sensitivity to the sun)
    – eczemas
    – hyperpigmentation
    – psoriasis
    – reticularis (mottled skin)
    – vitiligo (relative contraindications)

  14. Open wounds

  15. Allergic skin reactions

  16. Epilepsy (relative contraindication)

  17. HIV

  18. Pacemaker

  19. Alcohol (24 hours before and after)

Contraindications HIFU

  1. Pregnancy, breastfeeding, post-partum period

  2. Cancer (ongoing chemotherapy or radiotherapy)

  3. Pacemaker

  4. Insulin Pump

  5. Thrombophlebitis

  6. Metal implants inside the body

  7. Medication:
    – antibiotics (break between the last dose and the treatment is a minimum of 4 weeks)
    – anticoagulants (blood thinners)
    – painkillers (except for paracetamol)
    – steroids
    – photosensitisers

  8. Cosmetics
    – fruit acids
    – steroidal ointments
    – anaesthetic ointments

  9. Epidermal breakdown

  10. Topical inflammatory conditions of the skin

  11. Increased body temperature

  12. Hypertension

  13. Hernia

  14. Varicose Veins

  15. Hypertrophic scars

  16. Untreated Diabetes

  17. Kidney failure

  18. Liver failure

  19. Skin prone to discoloration or bruising

  20. Tattoos

  21. History of keloids

  22. Fillers (Botox, hyaluronic acid)

  23. Dermatological skin changes
    – vitiligo (relative contraindications)
    – psoriasis
    – herpes

  24. History of strokes

  25. Other medicines currently being taken

  26. Other supplements currently being taken

  27. HIV

  28. Braces (it is not a contraindication, however the space between the lips and braces should be additionally secured)

  29. Dental Implants

Please note we have raised our 2nd Class Shipping price. Please expect delays in shipping due to COVID-19. Parcels can take up to 14 working days and there are no guaranteed arrival days.